First, I file a complaint against their business.

I'LL BE ABLE TO AT LEAST THROTTLE THEIR INTAKE OF POTENTIAL CLIENTS. 

 

Their current clients may be notified as well.

Subject: Thank you. We've received your complaint.

 

Thank you for filing a complaint with the Better Business Bureau.

You will be contacted by BBB soon with your official complaint case number.

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.

What happens next?

If your complaint is eligible, BBB will forward it to the business for their response.

We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.

What if I do not agree with the response from the business?

It is important for both parties to maintain realistic expectations and respond in a professional and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in mediation or binding arbitration.

What happens if a business does not respond?

BBB will make every effort to obtain a response from the business, but some businesses simply choose not to respond. BBB is not an enforcement agency, so we cannot force a business to respond. However, failure to do so may reflect on the business's BBB rating, which will be provided for future consumers. The text of your complaint may also appear on their BBB Business Profile.

If you have any questions, please contact us at: customer.relations@chicago.bbb.org

Important: Please do not respond directly to this email, as this email address is unmonitored. To reply, contact your local BBB at customer.relations@chicago.bbb.org.

Notices:

Your complaint cannot be changed, edited or deleted once it has been submitted. An exact copy of your complaint will be sent to the business. Once a complaint has been closed, the text of the complaint may be posted on the Better Business Bureau's website. Please do not include any personally identifiable information. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to remove any personally identifiable information and/or inappropriate language, but ultimately it is your responsibility to remove this information. BBB may post complaint/response text for all reportable complaints against a business on BBB's website.